AVIX SUPPORT

When a problem occurs it’s important to get help fast and easy. You are always welcome to contacts us with questions or problems.

How can we help?

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+46 031-760 64 20

Tips & Tricks (FAQ)

Camera & video

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AVIX 5.1.17

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Good to know

To offer fast and reliable help, we would like you to check the following:

  • What version of AVIX are you running? TIP: You can see the version in the upper left corner when AVIX is running.
  • If you get an error message – What does it say? TIP: Make a screen dump.
  • How did the error occur? We call it reproducibility when troubleshooting. What operations did you perform in AVIX when the error occurred?
  • AVIX log-file. In the AVIX installation folder (normally c:\program\AVIX) there’s a folder named “logs”, in this folder you find the AVIX log-file: AVIX4Logfile.log. Make a copy of it, if asked for, you can e-mail it to support.

Automatic error report

Using AVIX 4.6.9 and later it is possible to send a support issue directly from AVIX.

AVIX will automatically collect the log-files needed and open your e-mail client. All you have to do is explain the issue and send the mail.

In AVIX go to “Help” and select “Report application problem”.

Send support mail

Contact Support

Call our support and talk directly to our support. They know everything about AVIX, and are nice people to talk to.

OPENING HOURS: 09.00 AM – 04:00 PM CET

PHONE: 0046 31-760 64 20

E-MAIL: support@solme.se

Which camera should I use?

AVIX users generally have two types of needs when it comes to video cameras. One group consists of users who record short rides (up to 60 minutes), and the other consists of users who record long rides or training sessions (> 60 minutes).

AVIX can handle several common video formats, but compatibility depends on both the file format and the video codec, which can vary between different camera manufacturers.

Many cameras and mobile phones can be set to use H.264 instead of H.265 (HEVC). H.264 works directly in AVIX, while H.265 requires conversion to H.264 before it can be used.

To ensure the simplest possible video handling, the following applies:

  • Video files should be in .MP4 format with H.264 encoding for best compatibility and performance.
  • Other formats, such as .MPEG and .AVI, may work but have more variable compatibility. Camera-specific file formats and HD-resolution videos may require conversion.
  • The camera should be capable of a maximum bitrate of 3–4 Mbit/s.
  • The camera should be capable of a resolution up to 1280×720. Higher resolutions are not recommended, as this requires more computing power (both for AVIX and standard office computers) and results in larger video files.
  • Battery life should be approximately 1 hour under normal conditions. For longer processes, a larger battery and/or external power supply is required.
  • An alternative to a video camera is to use a mobile phone (see below).

Recommended cameras

Long recording time (> 60 MIN)

Recommended camera is Panasonic HC-V380 (or older versions HC-V130, V110, V180, V160, V260) or Canon Legria HF R806. Order it from any favorite e-store. These cameras can be complemented with extra large battery (order separately) or used with external power-supply.

Recording with Action camera

To make the recording easier, or as a complement to show exactly what the operator sees, use a “action video camera”.

GoPro: New models are released continuously. The difference is mainly advanced features and resolution. All versions is really easy to configure and control using the GoPro app for Smartphones, and can be used together with an external power supply (i.e. no need to rely only on the battery).

Some older versions of the GoPro creates hidden .LRV files (Low Resolution Video). These files can be renamed to .MP4 and then used in AVIX. The resolution and video size is well suited for AVIX. Only cameras with wi-fi have this option.

Recommended resolution GoPro: Can easily be adjusted using the GoPro app (Capture). Use 720p, 25-30 fps – Using higher resolution will only result in unnecessarily large video files.

Recording using a mobile phone

It is also possible using a mobile phone as camera – Often this leads to large high resolution video files, which is not desirable. However, there is a solution by using an App making it possible to record a lower resolution than the default settings of the phone.

We recommend the following Apps:

LightVid, available on App store here

Instead of buying a camera, a good investment could be a Gimbal for image stabilization using your phone

Video conversion software

Sometimes video files need to be converted. It can be due to:

1. The video format is not supported by AVIX

2. The video format is to big handle in an easy way

3. Several separate movie files should be combined to one big file.

We recommend one of the following softwares:

Any Video Converter (can also merge movies):
http://www.any-video-converter.com/products/for_video_free/
Instructions Any Video Converter

Handbrake:
http://www.handbrake.fr
Instructions Handbrake

OpenShot (for simple video editing)
https://www.openshot.org/ 

AVIX settings

If the video playback in AVIX isn’t smooth or doesn’t work at all, it can be due to playback settings. Try the following:

Playback settings

There are two settings in AVIX: “Software based” and “Hardware accelerated”. Go to “Preferences” and select “Movie player”, try changing between these two settings. Depending on your computers configuration, one of these is the most suitable.

Use default paths

If the video is saved to a network with limited bandwidth and you’re experiencing problems with the video – Use the feature “default search paths” in the AVIX settings. You can set multiple search paths to videos/documents and prioritize which one to use first. Videos should always be saved to a network (networks normally have back-up routines), but the movies can also be stored on your computers hard drive during periods of intense work.

Add two search paths in AVIX, the first one pointing to the computer hard drive and the second one to the network location. AVIX will first try playing the movie from the hard drive and thereby avoiding network issues. If the video for some reason is not available on the hard drive, it will be played from the network instead, and thus be played anyway (with possible decreased performance).

 

Use video cache

Running the 64-bit version of AVIX, you can also try is enabling “cache videos locally” in the AVIX settings – Instead of loading the whole video at once, AVIX will only load the videos partially when needed (i.e. selecting a task) and thereby limit the load on the network. Note, this will only have effect on videos saved to a network, and not on a local hard drive.

 

Ask us!

For more technical details regarding playback contact support@solme.se

Tips & Tricks (FAQ)

I want to add a film, but I don't know where to do this

Create a Process Task In the Process Task editor, click and select a film.

Where is AVIX Method?

The Method module is always accessible from the button [Method] in AviX.

I have a closed tab/a tree/something else and cannot find it again

You can click the button “Reset current perspective” at the top of the screen at any time to restore the perspective to its initial layout. If you have minimized a view, then it is in the left margin and you can restore it from there.

Where can I add production aids?

You can add a tool in the Tools tab, which is located in the Method module by default next to the Method Tree.

How can I create a product?

A product structure is built up in the Parts tab, which is located in the Method module by default next to the Method Tree.
Refer to “Extended parts handling” in the “AVIX User Manual” available from the “help” menu in AVIX.

How can I import parts/items and tools?

Objects and tools are imported via: Select “File” →“Import” Select “Excel file import”. Follow the guide, or refer to “adding parts/tools” in the “AviX User Manual” available from the “help” menu in AviX.

The result shows grey time - what does this mean?

It indicates that you have created a task without any stopwatch time analysis. OR Grey indicates that standard movements or stopwatch time are in an Operation without any activity being linked to it. 
This does not affect the standard time, though it will produce incorrect proportions of green, yellow, orange and red time in the results.

Why is the film not working?

Check the following: Is the file path to the film file correct? 
If you know that film files have been moved, you can set a standard search path in AviX, refer to “Folder structure and search path” in the “AviX4 User Manual” available from the “help” menu in AviX.

What is the correct video format?

AviX4 supports mpeg1 and mpeg4, even though a lot of other video formats also can be played in AviX. Refer to the section “Choosing the right camera” above, for further information.

How can I create a report/work instruction?

Reports/work instruction are created by generating a printout, the range of available reports depending on which object or level in the structure tree is selected. Refer to “creating work instruction” and “generating reports” in the “AviX4 User Manuel” available from the “help” menu in AviX.

I cannot find a suitable report/work instruction?

We are gradually developing new reports/work instructions in AviX, please contact Solme AB for further information about custom made reports.